We have different support channels:
Sometimes, users ask in the Atlassian Community, where we actively reply. You can access with your Atlassian user.
If you don’t find the answers you seek, feel free to create a ticket in our Jira Service Desk system. This is the best way to contact us. It’s easier for us to keep track of the request or question there and set a priority.
And if you prefer the good-old email system, just drop us a line to support /at/ roninpixels /dot/ atlassian /dot/ net .